Refund & Cancellation Policy

1. Overview

Notedeck offers prepaid credit packs (credits you spend on AI features such as generating lessons or asking the AI tutor), storage upgrade add-ons, and — where offered — subscription plans that include a recurring monthly credit allowance.

Because these are digital products delivered instantly, the sections below describe exactly when a purchase is refundable.

2. Digital products & your right to withdraw

All purchases on Notedeck are digital and are made available to you immediately. Where you are a consumer with a statutory right of withdrawal (for example, the 14-day right under EU/UK consumer law), that right applies to purchases you have not yet started to use. By using a purchase (spending credits, consuming storage, or using subscription benefits) before the withdrawal period ends, you acknowledge that you may lose that right to the extent the product has been consumed.

Nothing in this policy limits any non-waivable rights you have under the mandatory consumer-protection law of your country of residence.

3. Prepaid credit packs

Unused credits are refundable within 14 days of purchase. If you have spent only part of a credit pack, we refund the value of the credits you have not yet used; credits that have already been consumed are non-refundable.

Credits do not expire while your account is in good standing and are not exchangeable for cash beyond the refund terms described here.

4. Storage add-ons

Storage upgrade add-ons are refundable within 14 days of purchase provided the additional storage has not been substantially used. Once an add-on period has been used to store files beyond your free allowance, that period is non-refundable.

Cancelling a storage add-on stops future renewals; your expanded storage remains available until the end of the paid period.

5. Subscription plans (where offered)

Subscription plans are billed on a recurring basis and renew automatically until cancelled. You can cancel auto-renewal at any time from your account's subscription page (Billing → Subscription); you can also manage or cancel through the receipt and account links provided by our Merchant of Record. Cancellation stops all future charges, and you keep access until the end of the current paid period.

If you request a refund, the current billing period's fee may be refunded on a pro-rata basis reflecting the portion of that period's monthly credit allowance you have not yet used — credits already consumed are deducted from the refund. Fees for previous billing periods are non-refundable.

Any remaining unused credits associated with the current period are refunded proportionally as part of the same request.

6. How to request a refund

Email [email protected] with the email address used for the purchase and your order or receipt number. Because our payments are handled by a third-party Merchant of Record, you may also request a refund directly from the receipt sent to you at the time of purchase.

We aim to respond to every refund request within 2 business days.

7. How refunds are processed

Approved refunds are returned to the original payment method through our Merchant of Record. Depending on your bank or card issuer, it typically takes 5–10 business days for the refunded amount to appear on your statement.

8. Contact

Questions about refunds or cancellations: [email protected].